Direct bookings with Happy Windows


A cancellation is valid as soon as Happy Windows has received it in writing or by email. The date of receipt determines which policy applies:


  • 30 days or more before the arrival date: 50% of the total booking amount will be refunded; the remaining 50% remains due.

  • Less than 30 days before the arrival date, on the day of arrival, or in the event of a no-show: 100% of the total booking amount remains due; no refund will be given.


    • The total booking amount also includes all added extras and packages, including wellness and late check-out. These are subject to the same cancellation policy, even if Happy Windows is able to offer the cottage or extras to someone else after cancellation. Costs charged by a booking platform, payment provider, or other third party are non-refundable.



    Booking via a platform


    Did you book via, for example, Airbnb, Booking.com, Natuurhuisje, or Vipio? If so, the terms and conditions displayed with your booking on that platform apply to cancellation, payment, and refunds. In the event of a discrepancy, those platform terms and conditions take precedence regarding these matters. The house rules and provisions regarding the stay itself remain applicable, provided they do not conflict with the platform terms and conditions or mandatory law.



    Cancellation by Happy Windows


    If Happy Windows is unable to provide the booked stay due to circumstances on our part, we will contact you as soon as possible. Where possible, we will offer a suitable alternative or a different stay date. If you do not accept this, we will refund the booking amount received by us for the unprovided stay. The guest's statutory rights always remain applicable.



    No statutory cooling-off period

    

    For the rental of a holiday home for an agreed date or period, the statutory 14-day cooling-off period does not apply. Therefore, these cancellation conditions apply immediately after the booking has been confirmed. We recommend taking out appropriate cancellation insurance yourself if necessary.