Article 1 – Who are we and what do the terms mean?
1. Happy Windows rents out Forest Cabin Hazel and Forest Cabin Moss as a private provider. Happy Windows is not registered with the Chamber of Commerce. You can reach us via familievonk4@gmail.com.
2. In these terms and conditions, we mean by:
- guest: any person staying in or at the accommodation based on a booking;
- main booker: the person who makes the booking and is responsible for the specified guests;
- accommodation: Forest Cabin Hazel or Forest Cabin Moss, including the associated private spaces and booked amenities;
- booking amount: the total price shown before booking, including the extras and mandatory costs selected at that time.
Article 2 – Applicability and order of precedence
1. These general terms and conditions apply to direct bookings with Happy Windows and to the use of the accommodation.
2. The house rules and cancellation conditions form part of the agreement.
3. When booking via an external platform, the conditions displayed on that platform at the time of booking also apply to the conclusion, payment, modification, and cancellation. In the event of a conflict, the specific platform conditions for those subjects shall prevail. Our house rules and the relevant provisions of these terms and conditions continue to apply to the stay in the accommodation, insofar as they do not conflict with the platform or mandatory law.
4. Deviations are only valid when Happy Windows has confirmed them in writing or by email.
Article 3 – Offer and conclusion of the booking
1. The main features, availability, price, mandatory fees, and selected extras are listed on the website and during the booking process.
2. The booking is concluded as soon as the guest has definitively confirmed the booking and Happy Windows or the booking platform used has sent a booking confirmation.
3. The guest checks the confirmation and reports any inaccuracies as soon as possible.
4. Obvious typographical, input, or calculation errors do not bind Happy Windows. We will contact you immediately and offer the choice between a corrected offer and free cancellation.
Article 4 – Prices and payment
1. The price and any additional costs are shown before final booking. The booking confirmation states the payment method and payment term. Payment can be made via the payment methods offered in the booking module, including bank transfer and the payment methods offered via Stripe.
2. Payment must be made in accordance with the terms stated in the booking confirmation. If payment is not received after a reminder, Happy Windows may cancel the booking and charge for demonstrable damages or costs due under the cancellation terms.
3. A wellness package is only available upon confirmation and is booked for the entire stay. The price shown on the selected sales channel applies. In the event of cancellation, the package is always subject to the same terms as the remainder of the booking sum.
4. A late check-out until 5:00 PM costs €75, including use of the wellness facilities until the agreed departure time. This option is only available if the wellness package has been booked for the entire stay, no new guests are arriving on the same day, and Happy Windows has confirmed the late check-out in writing in advance.
Article 5 – Main Booker and Party
1. The main booker is at least 21 years old, provides correct details, and stays in the accommodation themselves for the entire booking.
2. The main booker is responsible for compliance with the agreement and house rules by all guests and authorized visitors.
3. The maximum occupancy is 4 guests in Forest Cabin Hazel and 5 guests in Forest Cabin Moss, with a maximum of 4 adults in Moss. Only registered guests are allowed to stay overnight.
4. Without prior permission, a booking may not be transferred to another person and the accommodation may not be sublet.
Article 6 – Arrival, departure and use
1. Check-in is from 15:00 and check-out is no later than 11:00, unless confirmed otherwise in writing.
2. The accommodation may only be used for recreational purposes and in accordance with the booking.
3. The guest follows the house rules, safety instructions, and reasonable directions of Happy Windows or the manager.
4. Additional rules, opening hours, and conditions of the relevant manager may apply to common facilities of the bungalow park or campsite. Their availability is not entirely within the influence of Happy Windows.
5. Charging electric vehicles at the accommodation is prohibited without prior written permission. Demonstrable damage, consumption, and costs resulting from unauthorized charging may be passed on.
6. Commercial activities, photoshoots, film shoots, workshops, sales, subletting, and making available to third parties are prohibited without prior written permission.
7. Happy Windows or a designated manager may enter the accommodation immediately in the event of an emergency, suspected fire, leakage, danger, serious nuisance, or necessary emergency maintenance. For other necessary maintenance or inspections, access will be announced in advance and coordinated as much as possible.
8. In the event of a serious violation or a repeated violation following a warning, Happy Windows may, to the extent permitted by law, refuse entry or terminate the stay immediately. The guest shall then have no right to a refund and remains liable for the booking amount, damages, fines, and demonstrable additional costs. When the situation permits, Happy Windows will first attempt to resolve the issue through consultation.
Article 7 – Changes and cancellations by the guest
1. A request to change dates, accommodation, number of guests, or extras is only valid after confirmation by Happy Windows. Any price difference or demonstrable change costs may be passed on.
2. For cancellation, the separate cancellation conditions apply, which are made available before booking.
3. For accommodations rented on a specific date or during a specific period, there is no statutory cooling-off period of 14 days.
Article 8 – Modification or cancellation by Happy Windows
1. If a minor change is necessary, Happy Windows will inform the guest as soon as possible and, where appropriate, offer a reasonable alternative.
2. If the stay cannot take place due to circumstances on our part, the provisions under 'Cancellation by Happy Windows' in the cancellation terms apply.
3. In the event of an emergency, unsafe situation, government measure, or other extraordinary circumstance, the parties shall reasonably seek a solution. The mandatory legal rights of the guest shall continue to apply.
Article 9 – Damage, malfunctions and additional costs
1. The guest reports damage, loss, a malfunction, or an unsafe situation immediately or as soon as possible.
2. The guest is liable for demonstrable damage caused by him, fellow guests, or permitted visitors, except for normal wear and tear or damage that cannot be attributed to them.
3. Happy Windows may charge reasonable costs for repair, replacement, missing inventory, or exceptional additional cleaning. Upon request, we will provide an explanation and, where possible, proof of the costs.
4. The guest gives Happy Windows a reasonable opportunity to investigate and remedy a reported defect during the stay.
5. Happy Windows may require a security deposit of €250. The deposit is paid at the time of booking. Outstanding damage, fines, missing inventory, extra cleaning, and other recoverable amounts may be offset against the deposit. Any remaining balance will be refunded to the payment account known to Happy Windows no later than 14 days after departure.
6. In the event of smoking or vaping indoors or tampering with a smoke detector, the immediately payable fine of €500 included in the house rules applies, without prejudice to the right to recover higher demonstrable damages and costs.
7. Costs incurred due to lost or damaged keys, lockout, a necessary locksmith, or replacement of locks may be passed on to the guest insofar as these can be attributed to the guest.
8. Demonstrable costs due to unannounced guests, unauthorized loading, unremoved waste, repositioning of moved furniture, persistent odors, or exceptional soiling may be charged and deducted from the deposit.
9. Happy Windows is not liable for property left behind. Shipping takes place only upon request and at the expense and risk of the guest. Uncollected items may be donated or disposed of after 3 months, unless prohibited by law.
Article 10 – Liability
1. Stay in the accommodation, the forest, the garden, and the bungalow park, and use of all available facilities, including the hot tub, sauna, and wood stove, is at the guest's own expense and risk.
2. Happy Windows is not liable for injury, loss, theft, damage, inconvenience, consequential damage, loss of holiday enjoyment, or costs arising during or as a result of the stay, except to the extent that the law does not permit the exclusion of liability.
3. In particular, Happy Windows is not liable for damage caused by careless or improper use, violation of instructions or house rules, weather conditions, animals, insects, falling branches, uneven terrain, fire, water, heat, slipperiness, power or internet outages, or other normal risks of a wooded recreational environment.
4. To the extent permitted by law, Happy Windows is not liable for burns, overheating, skin reactions, dehydration, falls, becoming unwell, or other health damage resulting from the use of the hot tub or sauna if the guest fails to responsibly monitor the temperature or duration of use, heats the facilities too hot, ignores warning signs, is under the influence, poses a personal health risk, or fails to follow instructions.
5. Happy Windows is not liable for acts, malfunctions, limitations, opening hours, or services of the bungalow park, campsite, utility, internet, or other external suppliers and booking platforms over which Happy Windows has no reasonable influence.
6. The guest indemnifies Happy Windows, to the extent permitted by law, against claims from fellow guests and permitted visitors arising from acts or omissions of the guest, fellow guests, or visitors.
7. If Happy Windows is liable notwithstanding the foregoing, liability is limited to direct, demonstrable damage and to a maximum of the amount paid out by the liability insurance in the case in question, plus the deductible. If, for any reason whatsoever, no insurance payout occurs, liability is limited to a maximum of the booking amount paid for the relevant booking.
8. The limitations in this article do not apply in the event of intent or willful recklessness on the part of Happy Windows, nor to liability or consumer rights that may not be excluded or limited under mandatory law.
Article 11 – Force majeure, natural disasters and external disturbances
1. Force majeure and extraordinary circumstances include, but are not limited to, the risk of wildfires, storms, extreme weather conditions, damage caused by natural disasters, evacuation, power, water, internet or network outages, government measures, restrictions imposed by park management, and other circumstances over which Happy Windows reasonably has no control.
2. The guest must immediately follow safety and evacuation instructions from Happy Windows, park management, fire department, safety region, municipality, and other competent authorities.
3. Temporary outage or limitation of Wi-Fi, utilities, or external parking facilities does not automatically entitle the user to cancellation, a price reduction, or compensation. Happy Windows will attempt to have a malfunction remedied within reasonable possibilities.
4. If performance becomes entirely impossible due to force majeure, the parties shall seek a reasonable solution in accordance with mandatory law. Happy Windows is not liable for indirect damages, alternative accommodation, travel or other consequential costs, to the extent permitted by law for this exclusion.
Article 12 – Complaints
1. Report any complaint or defect during your stay as soon as possible, so that we have the opportunity to assess the problem and resolve it where possible.
2. If the complaint has not been resolved, please send a clear description and any photos to [email address] within a reasonable time after the stay. We will respond as soon as possible and within 14 days at the latest, or let you know within that period when a substantive response will follow.
3. Failure to report a problem immediately does not automatically remove legal rights, but it may be taken into account if, as a result, repair or mitigation of damage was no longer possible.
Article 13 – Personal Data
Happy Windows processes personal data in accordance with the privacy statement on the website. Data is only used for the stated purposes and shared when necessary for the booking, service provision, or a legal obligation.
Article 14 – Applicable law
1. The agreement is governed by Dutch law.
2. If the guest, as a consumer, is entitled to additional mandatory protection under the law of his country of residence, that protection shall continue to apply.
3. Disputes shall be submitted to the court competent under the law. The parties shall first attempt to resolve a dispute amicably through consultation.
Article 15 – Final provisions
1. If a provision proves to be wholly or partially invalid, the remaining provisions shall remain in force. The invalid provision shall be replaced by a valid provision that approximates the purpose and intent as closely as possible, insofar as the law permits.
2. The version available at the time of booking applies. The website displays the date of the most recent version.
